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Customer Service

1899 - 2294

Business Hours Weekdays 09:00 a.m.-06:00 p.m.
Lunch 12:00-01:00 p.m.
Weekends and statutory holidays: Closed

E-Mail : swmobiles@naver.com

Kakaotalk : @SungwooMobile

Please contact us via KakaoTalk or through e-mail for faster processing when we experience high call volume.

Basic Product Warranty

Warranty Products
All products officially sold in domestic areas
Warranty period
Warranty period refers to a period during which time a manufacturer or a product seller is committed to provide repairs with no charge when a product purchased by a customer fails in relation to its quality, performance, or functions under normal circumstances.
The warranty period takes effect from the date of purchase, in accordance with the product warranty statement (includes the purchase receipt).
If no product warranty statement is available, the warranty condition is determined based on the warranty statement of the same product model issued by the company at the time of producing the product, reflecting a two-month distribution period from the date of production.
A reduced period, that is, half of the normal warranty period, is applied to products used in places of sale or for sales purposes.
A reduced period, that is, half of the normal warranty period, is applied to products installed/used in public areas, where the products are frequently used.
Warranty is not applied to used products, and the company is not responsible for any damages when repair of used products is impossible.
The warranty of products supplied under a special contract agreement with our company is pursuant to the content of the agreement.
Warranty Areas
Products are only available in Korea and not in overseas countries.
The parts of product models are kept for two years for service purposes after the production of the model is terminated.
Parts used at a repair service may be different from the original parts in view of the country of origin or the manufacturer, or used parts may also be applied. In any event, it is confirmed that the parts used for service do operate normally and are functionally equivalent.


Charge Criteria for After-Sales Service

A user must thoroughly be aware of the user manual before requesting for service. It is also recommended for a user to consult with someone over the phone first when experiencing problems with troubleshooting.

Repair with No Charge
Any failure in relation to the performance or functions under normal circumstances within one year from the date of purchase (within the warranty period)
A failure of the same previously serviced part within one month from normal service
Repair with Charge
Applies when the warranty period expires
Failure due to abnormal usage condition including Internet, geographical, or voltage issues
Failure or damage due to a user’s negligence or mistake
Event of flooding or corrosion caused by water or other foreign matters that entered the product
Failure due to natural disasters such as a thunderbolt, flood, fire, earthquake, etc.
Replacement of a case requested by a customer due to scratches generated during use
Unauthorized disassembly, repair, or modification of the product (including firmware and software)
Failure of a product resulting from a user not following the instructions related to the cautions described in the user manual
Failure due to the misuse of electric power
Consumable parts (battery, etc.) that have reached their maximum life span
Failure due to the use of other companies’ products (including peripherals and software)
Damages and Compensation
Damages and Compensation
Type of Failure/Damage Standard
Within the warranty period After the warranty period
While a product is used under normal circumstances, a critical repair is required in relation to the performance or functions, within 14 days from the date of purchase. Exchange or refund at the purchase price -
The same type of failure occurs for more than three times (i.e., 4th failure) within the warranty period. Exchange or refund at the purchase price Repair with costs
A failure that requires a critical repair of a product occurs within one month from the date of the product being exchanged. Exchange Free-of-charge repair
Repair is impossible (while parts are available). Refurbished item offered at a discounted price, or a refund at the purchase price
In case of a failure due to customer negligence, a fee equivalent to the repair cost is billed to the customer who then has options, that is, either purchase of a refurbished product or a refund.
A 10% depreciation of the flat plan fee will be added to the Refund.

After-Sales Service Request

Matters to be confirmed before applying for after-sales service
We advise you to use a product brochure or have telephone consultation before applying for after-sales service in case of inquiries on product usage or malfunction and not hardware-related failures like product breakdown.
When carrying out after-sales service, your data stored in the product or the SD memory could be lost. We don’t guarantee and restore your stored data.
As we don’t separately back up your data in the product, please back up any important data before applying for after-sales service.
The protection film and sticker attached to the product could be inevitably removed for repair or exchange. We don’t provide free service for the replacement or restoration of such items.
In order to accurately and rapidly carry out after-sales service, please provide us the needed information: your name, telephone number, and address along with the product issues you are experiencing. Please note this information on a memo pad, enclose the product and memo in a box, and send them to us.
We will keep the products we received for after-sales service for up to six months. We will arbitrarily treat or discard them unless we cannot contact their owners even after six months has passed.
After-Sales Service Request
After-Sales Service
Customer Center : 1899-2294
Address : Daryung Techno Town Phase 15, Unit #1302, 224-5, Kwanyang-dong, Dongan-gu, Anyang-si, Kyungki-do

Delivery Charges

Delivery charges are based on the use of the designated courier service. If a courier service other than the contracted service is used, additional fees may be incurred.

Within a month after purchase : Our company is responsible for both picking up and shipping the product that requires service.
One month from purchase and before the warranty expires : Our company and a customer shares 50:50 in the delivery charges (note: KRW 2,500 for the contract courier service charge).
After the warranty expires / not for free-of-charge repair : A customer shall be responsible for both delivery charges.
Delivery Charges
Item Description
Exchange or return Product defects A customer to ship the defective product to our company via the designated courier service and pay in cash upon delivery
Change of mind A customer to ship the product to our company via the designated courier service, and the delivery charges for both ways (KRW 5,000) are payable in cash upon delivery
After-sales service Within a month after purchase : Our company is responsible for both picking up and shipping the product that requiring service
After a month from purchase and before warranty expires : Our company and a customer shares 50:50 in the delivery charges (note: 2,500 KRW for the contract courier service charge)
After warranty expires/not for free-of-charge repair : Customer shall be responsible for both delivery charges
Designated courier services : CJ Korea Express (1588-1255) and Hanjin Express (1588-0011). Requests can be made via their customer service centers or websites. (A request is not acceptable through their service windows located in convenience stores.)
Your request may be delayed or a product may be returned to you if the prescribed delivery fee is missing or when the product is shipped via a courier service other than our designated courier companies.
Any exchange or return request delivered to our company without prior consulting may be refused by our company, and the product may be returned to the customer without prior notice.